Shipping and Returns
Shipping
Free shipping. Ground shipping is free on orders of $250 or more. Orders under $250 ship by ground for $15.
Processing and delivery. Please allow up to 48 hours, Monday to Friday excluding holidays, for your order to be processed. Delivery then takes 4 to 7 business days. We’ll email you when your order ships.
Delivery estimates. Delivery times are estimates and can change with the season and carrier demand. If your order will be delayed, we’ll email you at the address on your order.
Faster shipping. UPS 2 Day ($25) and UPS Overnight ($35) are available on all US orders at checkout. The 48-hour processing time still applies.
Tracking. To see your tracking number, log in to your BonyLevy.com account and open your most recent order.
Signature required. Every package ships with signature required. Please make sure you or someone else is available to receive it.
International orders. Bony Levy ships within the United States only at this time.
Damaged or missing items. Please inspect your package for damage or tampering before signing for it. If anything is damaged or missing, contact us within 48 hours of delivery with photos of the outer box, the packaging and the piece. Bony Levy isn’t liable for delays caused by third-party carriers.
Returns
We want you to love your purchase. If you aren’t completely satisfied, Bony Levy accepts returns within 30 days of the delivery date.
How to start a return. Email customercare@bonylevy.com with your name, address, order number and the reason for your return. Wait for approval before shipping: all returns must be approved by Bony Levy first. Once approved, we’ll send instructions for the return shipment.
Return shipping. A prepaid return label is included in your package, so returns ship back to us free of charge.
Exchanges. Exchanges are also accepted within 30 days of the delivery date, under the same conditions as returns.
Return conditions. Items must be unworn, unaltered and in the original packaging they shipped in. We inspect every return when it arrives. If a piece isn’t in its original condition, we’ll send it back to you and the sale will be final.
Refunds. Once we receive and accept your return, please allow 7 to 10 business days for your account to be credited.
Shipping and Returns Questions
Is shipping free?
Yes. Ground shipping is free on US orders of $250 or more. Orders under $250 ship by ground for $15.
How long does delivery take?
Please allow up to 48 hours, Monday to Friday excluding holidays, for your order to be processed. Delivery then takes 4 to 7 business days. Delivery times are estimates and can change with the season and carrier demand.
Can I get my order faster?
Yes. UPS 2 Day ($25) and UPS Overnight ($35) are available on all US orders at checkout. The 48-hour processing time still applies.
Do you ship internationally?
Bony Levy ships within the United States only at this time.
How do I return an item?
Bony Levy accepts returns within 30 days of the delivery date. Items must be unworn, unaltered and in the original packaging. Email customercare@bonylevy.com with your name, address, order number and the reason for your return, and wait for approval before shipping. A prepaid return label is included in your package, and exchanges are accepted on the same terms.
How long does a refund take?
Once we receive and accept your return, please allow 7 to 10 business days for your account to be credited.
What if my package arrives damaged?
Every package ships with signature required, so please inspect it before signing. If anything is damaged or missing, contact us within 48 hours of delivery with photos of the outer box, the packaging and the piece. More answers are in our FAQ.
Questions?
For stock questions or help with an order, email customercare@bonylevy.com and a team member will be in touch shortly.
Email Customer Care