Care and Repair
At Bony Levy our brand is committed to lifelong wearability of each design. Each piece is reviewed for quality and craftsmanship.
How do I care for my Bony Levy jewelry?
- 01Avoid repeated exposure to harsh chemicals, such as bleach.
- 02Limit contact with water, chemicals, lotion, and perfume.
- 03When you’re not wearing your piece, store it in its original box or a soft cloth bag to prevent scratching.
- 04Clean it with a soft-bristled toothbrush, warm water and mild dish soap.
- 05Buff your piece with a polishing cloth for extra shine.
How repairs work
How do I get an item repaired?
For all BonyLevy.com repairs, please include your name, address, order number and a reason for the repair. All repairs must be approved by Bony Levy before you ship the repair to us. Once approved, we will provide you with details on the repair timeline and cost associated with repair.
How do you evaluate the repair?
Upon receipt, our jewelers will evaluate the item. The evaluation may take up to 2 weeks, after which we will contact you to discuss any service fees as well as a time estimate for the repair. We take into consideration the time owned as well as the condition received when evaluating a piece.
We are here to help
If you have additional questions about care, reach out to us via email at customercare@bonylevy.com. You can also find answers in our FAQ.