FAQ'S
1. Are your diamonds natural or lab created?
All our diamonds are natural stones, we do not use lab created stones in any of our creations. In our semi-mounts, we do have Cubic Zirconia (CZ) in the center, that way you are able to then select your perfect diamond by following the 4 C’s.
2. Can you replace earring backings?
Yes, we have an assortment of earring backings on our website for purchase.
3. Can I order a half pair of earrings?
Yes, depending on availability. Please check BonyLevy.com to search for your earrings, we keep our most popular styles available for purchase in halves and pairs. If you don’t see the styles you are searching for, please reach out to customercare@bonylevy.com.
4. Are the 14K pieces gold plated?
No, our 14k gold is NOT plated. All of our gold pieces are solid gold which makes them perfect for everyday wear and durability. Some of our pieces are hollowed to give the look without the price and weight.
5. How can I track my order?
Please log into your account for BonyLevy.com and look at your most recent order. Tracking numbers will show up once you receive the email update that the product has shipped. If you do not have an account, you can create one for free.
6. What do I do if my item breaks?
If purchased directly from BonyLevy.com, please contact customercare@bonylevy.com.
7. What if my size isn’t listed?
Please contact customercare@bonylevy.com and we can check our inventory for what we have available as our stock levels change daily.
8. Is there international shipping?
For international shipping outside of the United States, we can only ship to Canada. If you have any questions, please contact us at customercare@bonylevy.com.